We’re all facing unique challenges right now, and for business owners, the stakes are particularly high. We want to offer support and help in the ways we can.
Be sure to bookmark this page for the latest information and tools to support you and your business.
Steps you can take:
Sell and accept orders online
Social distancing is being strongly encouraged across Canada. One way to still provide goods to your customers is to sell online. You can ship items or take online orders for pickup or local delivery. Scroll down to learn how to take online orders and setup curbside pickup or local delivery.
Promote digital gift cards
Electronic gift cards can help increase cash flow while your business is closed or affected by social distancing. We’ve seen a lot of sellers ask their regular customers to purchase gift cards as a show of support. Scroll down to learn how to set up eGift Cards free.
Use touch-free and remote payments
As customers look to avoid touching surfaces, you might consider skipping the receipt screen and disabling the signature screen during checkout. You can also encourage your customers to use their mobile devices or contactless cards to complete payment so they touch fewer surfaces. If you aren’t seeing customers in person, consider remote payment options like invoices; scroll down to learn more.
Communicate with your customers
Use email and social media to keep your customers up to date. Remember to be direct and succinct no matter what you’re communicating.
Support your team
This time is as unpredictable for your staff as it is for you. To ensure your staff stays healthy, make sure they stay home if they are sick, frequently wash their hands, and keep contact with one another and customers to a minimum. Make sure your paid time off and sick leave policies are compliant with local labor laws as laws may have changed in response to the virus.